At Dawn Direct Ltd, our goal is to make your online shopping experience as enjoyable as possible. That is why, if you are not completely satisfied with your purchase, we will gladly accept returns up to 14 days from the date of purchase.
You must return the goods in the condition that you received them. We shall not accept used products or those sent in an unsuitable condition.
Please email us with your name, phone number and order number and we shall contact you within 24 hours.
On approval, you will be asked to send back the goods clearly stating your full name and order reference number.
Once the goods have been received, the refund will be processed.
Depending on your reason for returning you must pay the cost of returning the goods.
As soon as we will receive the goods back we will provide refund or replacement.
When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.
All seasonal items, i.e. Christmas, Valantines Day and Easter items are non-refundable. All special order products or products that have been personalised are also non-refundable.
By placing your order you agree to this.